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Privacy Policy

Last Update: December 2022

This privacy policy (the "Policy") explains how Fancy Vous Limited (trading as VR N3XT) and its affiliates (collectively, "we," "us," or "our") collect, use, and share information about you when you use our website, mobile application, and any other services (collectively, the "Services") booked with us online or otherwise.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use the Services. By accessing or using the Services, you agree to this Policy. This Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

  • Data: collectively all information that you submit to us via the Website or as part of your booking. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

  • Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

  • Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

  • GDPR: the General Data Protection Regulation (EU) 2016/679;

  • UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

  • User or you: any third party that accesses the Website and is not either (i) employed by us and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to us and accessing the Website in connection with the provision of such services; and

  • Website: the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;

  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; 

  • a reference to a person includes firms, companies, government entities, trusts and partnerships; 

  • "including" is understood to mean "including without limitation"; 

  • reference to any statutory provision includes any modification or amendment of it; 

  • the headings and sub-headings do not form part of this privacy policy.

3. For purposes of the applicable Data Protection Laws, Fancy Vous Limited is the "data controller" and determines the purposes for which, and the manner in which, your Data is processed.

Information We Collect About You and How We Collect It

4. We collect several types of information from and about users of the Services, including:

  • Information you provide to us directly: We collect information that you provide to us directly when you use the Services, such as when you create an account, make a purchase, or communicate with us. This information may include your name, email address, phone number, and any other information you choose to provide.

  • Information we collect automatically: We automatically collect certain information about you when you use the Services, such as your IP address, device type, the date, times and frequency with which you access the Website and its content. This information helps us to make improvements to our Website content and navigation. We collect Data automatically via cookies, in line with the cookie settings in your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies". 

  • Information we collect from third parties: We may also receive information about you from third parties, such as social media platforms, partners, and affiliates. 

5. This Website may place the following Cookies (in accordance with current UK and EU Cookie Law):

  • Strictly necessary cookies: These cookies let you use all the different parts of the Website. Without them, the Services that you’ve asked for can’t be provided. For example: when you sign in to the Website, remembering security settings that affect access to certain content.

  • Functional cookies: These help us personalise the Website to you by remembering your preferences and settings. 

  • Advertising cookies: We use advertising networks to show you specially targeted adverts when you visit. These are opt-in cookies and can be deactivated using the settings in the Cookies banner on the website.

  • Third-party cookies: Some of our web pages may also contain content from other sites like YouTube, Instagram or other suppliers, which may set their own cookies. Also, if you share a link to our Website, the service you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies - you can turn them off, but not through us.

  • Session cookies: These cookies only last as long as your online session, and disappear from your computer or device when you close your browser (like Internet Explorer or Safari).

How We Use Your Information

6. We use the information we collect about you for a variety of purposes, including:

  • To provide, maintain, and improve the Services: We use the information we collect to provide, maintain, and improve the Services, as well as to personalize and enhance your experience.

  • To communicate with you: We may use the information we collect to communicate with you, such as to send you booking confirmations, appointment reminders, updates or marketing messages (if you have opted in).

  • To enforce our policies: We may use the information we collect to enforce our policies and to ensure the safety and security of our Services, staff, and other customers (as necessary).

  • For research and development: We may use the information we collect for research and development purposes, such as to improve and enhance the Services.

  • For legal purposes: We may use the information we collect for legal purposes, such as to comply with legal requirements or to protect our rights and the rights of others.


7. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

8. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.


9. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.


10. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Your Rights

11. You have the following rights in relation to your Data:

  • Right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 

  • Right to correct: the right to have your Data rectified if it is inaccurate or incomplete. 

  • Right to erase: the right to request that we delete or remove your Data from our systems. 

  • Right to restrict our use of your Data: the right to "block" us from using your Data or limit the way in which we can use it. 

  • Right to data portability: the right to request that we move, copy or transfer your Data. 

  • Right to object: the right to object to our use of your Data including where we use it for our legitimate interests.


12. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:


13. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

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